📞 Live Call Script
When They Answer
Can I speak with the person in charge of ordering supplies and
medications for PATIENT(S).
Thank you. Who am I speaking with today?
I'm calling on behalf of the Anchor Health Case Manager and care
team to check in to see how everyone is doing today.
Are there any new signs or symptoms associated with COVID-19?
Do you have any new supply or medication needs I can help get
ordered for you?
(If Yes): Thank you. And just to confirm, you have not
ordered these items from anyone at Anchor Health yet; is that
correct?
(If Medication): I'll have the Case Manager reach out to
you about the medication needs.
Is there anything else you need that I can share with the Anchor
Health team?
Our goal is to always provide excellent care, so please don't
hesitate to call Anchor Health if you need anything. We are
available 24 hours a day, 7 days a week to address any questions
or concerns you may have or if you need to report any changes in
condition.
The phone number I'm calling you from today is only used to make
outgoing calls, so please be sure to call Anchor Health directly
anytime you need assistance.
Do you need that phone number?
(Give the Anchor Health 24/7 number on the Excel Sheet)
Thank you. I'll check back in again with you next week.
Good-bye
📭 Voicemail Script
When You Leave a Message
I'm giving you a quick call today on behalf of the Anchor Health
team to see how everyone is doing. If there are signs or symptoms
associated with COVID-19 or if you have any supply or medication
needs, please let us know.
We are available 24/7, so if you need to call us back, feel free
to call us with any questions or concerns at
(phone number).
We'll be checking in again next week.
Thank you, have a good day.
Phone number options: (619) 314-4552 or
(915) 210-7393